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Accessibility Statement

WCAG 2.2 AA, including the parts we have not finished.

Last updated 21 August 2026

Miles should work for everyone who wants to buy from it — including people using a screen reader, a keyboard only, magnification, or a browser with motion turned down.

1. The standard we hold ourselves to

We target WCAG 2.2 Level AA. That is the benchmark referenced by the European Accessibility Act, the UK Equality Act and Section 508 in the US.

2. What is in place today

  • Every page is reachable and operable by keyboard alone, with a visible focus ring and a skip-to-content link.
  • Body and interface text meets or exceeds a 4.5:1 contrast ratio; large display text meets 3:1.
  • All meaningful images have alternative text. Decorative artwork — including the contrail motif — is hidden from assistive technology.
  • Headings are ordered, landmarks are labelled, and the FAQ is built from native <details> elements so it announces its own state.
  • Layouts reflow to 320 CSS pixels without horizontal scrolling and survive 200% text zoom.
  • Animation, including the brand marquee, stops entirely when the browser requests reduced motion.
  • The site is usable with JavaScript disabled; script only adds enhancements.

3. Known gaps

We would rather publish these than pretend they do not exist:

  • Some older Journal posts published before 2025 have thin alternative text. We are rewriting them in batches.
  • Two embedded videos still lack audio description, though all have accurate captions.
  • The checkout is provided by a third party. We test it every quarter and pass findings back to the vendor; the current report is available on request.

4. How we assess

Automated checks run on every deploy. On top of that we do a manual keyboard and screen-reader pass each quarter using VoiceOver on macOS and iOS and NVDA on Windows, and we commission an external audit annually.

5. Tell us when we get it wrong

Email [email protected] with the page and what happened. We acknowledge within two working days and aim to fix accessibility defects within 15 working days, ahead of other work.

If you cannot complete a purchase because of a barrier on this site, contact us and we will complete the order with you directly and honour any active promotion.