Contact Miles
Real people, in Rotterdam and Newark.
Real people, in Rotterdam and Newark. We answer support email in under four hours during working hours and we do not use a bot to do it.
Pick the right inbox
- Order help, sizing, “will this fit?” — [email protected]
- Returns and the 60-night trial — [email protected]
- Repairs and warranty — [email protected], with a photo
- Bulk and team orders (10+ units) — [email protected]
- Press and partnerships — [email protected]
- Privacy and data requests — [email protected]
- Accessibility barriers — [email protected]
Hours
Monday to Friday, 09:00–17:00 CET and 09:00–17:00 ET. Weekend messages are answered first thing Monday. Telephone: +31 10 899 4120.
Warehouse and studio
Wilhelminakade 173, 3072 AP Rotterdam, Netherlands. Not a shop — but if you want to see a bag in person before buying, email ahead and we will set aside twenty minutes.
Before you write
Order status, tracking and return labels are all self-serve from the link in your dispatch email — that is usually faster than we are. The answers to the six questions we get most are on the front page FAQ.